Shipping policy

Shipping

  • We will process your order within 3 - 5 business days for Ready to assemble Cabinets (RTA) and 15 to 20 Business days for Fully assembled Cabinets. Prices Quoted online are all for ready to assemble cabinets (RTA). (Fully assembled cabinets will incur higher shipping costs)
  • Small Orders will be shipped with common courier service such as FedEx, UPS, USPS or other.
  • Larger orders require Freight service and require truck delivery called "Less than truckload" (LTL) as follows.
  • All LTL freight orders are packaged in individual boxes, placed on a pallet, shrink wrapped and strapped.
  • All LTL freight shipping charges are calculated online at the time of checkout.
  • SoCal Millworks inc. reserves the right to fulfill orders between multiple shipments from different distribution facilities, without prior notification to the customer and with no additional cost applied.
  • If a customer requests changes to their selected shipping method after the time of checkout additional charges may apply.

LTL Shipping

  • There is a 2-5 business day standard transit time with LTL carriers. Please account for at least one extra day for residential deliveries and deliveries requiring a scheduled delivery appointment.
  • Shipping charges must be paid when your order is placed online. (Orders exceeding standard LTL sizes are subject to additional fees for Full Truckload shipping).
  • You will receive a tracking number by email the day after the order has shipped.
  • All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($100).
  • For residential deliveries and deliveries requiring an appointment, the freight company will contact you 24 hours in advance to schedule the delivery (usually a 3-4 hour window).
  • Shipping charges cover ONE delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.

LTL Delivery Policies

  • The driver is only responsible for placing the pallet on the ground for deliveries that had lift gate services selected at the time of check out.
  • Address classifications are based on city zoning; therefore, it is possible to have commercial property in a residential area. In this case the delivery would be considered residential, and subject to the residential delivery fees and conditions.
  • A responsible party must be present to inspect, inventory, and sign off on delivery.
  • Regional delivery services are available in select markets. Rates and delivery services vary by market.
  • You MUSTnotate if the number of pallets delivered does not match the number listed on the driver’s delivery receipt copy.
  • Careful inspection of packaging conditions is vital to file freight claims. Any visible damages must be noted on the paperwork when signing for the delivery, as well as documented with photos. Even if you are not sure if the contents inside contain damages due to the exterior’s condition, you MUSTindicate on the delivery receipt to be able to claim concealed damages in the future.
  • Do NOTreject damaged items. The delivery should be accepted, with documentation of the damage, and a claim should be filed online. 

 

Warehouse Pick Up Orders:

Orders MUST be picked up within 10 business days of receiving the ready for pick up email notification.

After ten business days has passed, storage fees will begin to accumulate as follows:

  • $25/day per open order
  • Fees will accumulate up to two weeks maxing out at $250.
  • Five weeks after the ready for pickup notification has been sent, the order will be returned to inventory and refunded less the max $250 and a 10% restocking fee.
  • If storage fees are applied to your order(s), the order(s) will be released for pickup after any fees assessed are paid for in full.
  • Orders placed for warehouse pick up are not palletized, wrapped, or strapped for shipping purposes.
  • If you are sending a delivery service that requires secure palletizing of products the order will incur additional packaging & labor fees and must be approved by SoCal Millworks inc. prior to pick up.
  • For liability purposes, SoCal Millworks inc. will not help load warehouse pick up orders without approval from the pickup party.
  • SoCal Millworks inc. will not accept transit damage claims on warehouse pick up orders that are picked up and/or shipped with delivery services contracted out at the customer’s discretion.